Virtual Terminal

The Acquired.com Virtual Terminal allows users to take payment from customers over the phone, identified as a "MOTO" payment (Mail Order/Telephone Order).

Both one-off and recurring payments can be taken from the Acquired.com Hub.

Initiating a payment

Customers are central to the Acquired.com system and it's recommended that all payments are linked to a specific customer. Taking a Virtual Terminal payment can therefore be initiated from a customer record in the Hub.

From the Customers page:

1. Open a customer record

2. Then find the "Take a Payment" button.

Adding payment details:

• Select between "One-off payment" and "Recurring payment" (defaults to one-off).
• Add a Payment Reference, Amount, Currency, etc.
• For recurring transactions, if the Amount = 0 then the transaction type will be Authorisation only. If the Amount > 0, the transaction type will be Sale.

After clicking 'Continue', a confirmation screen appears so that the transaction details can be checked. When continuing to payment, you'll be redirected to the Hosted Checkout payment page (opens in a new tab).

The payment journey:

• For one-off transactions, "Save card for future use" checkbox is shown if it's enabled in Hosted Checkout settings (see the Hosted Checkout docs for more details).
• If the customer record has a saved card already, then you will only have to submit the customer's CVV to complete payment.

After completing payment, navigate back to the Acquired.com Hub. All transactions processed via this flow will be flagged as "moto": "true".

Frequently Asked Questions

Q: Can I update customer billing details in the payment modal? A: No, billing details are view-only in the payment modal. Return to the Customer record in the Hub to update customer billing details if changes are needed.

Q: How do I view new cards or transactions after payment? A: Return to the Customer's page in the Hub. New cards appear in the Cards tab, and transaction records can be viewed within the Customer's page or in the Transactions page.