Mandate Timelines

Overview

Normally, it takes 3 working days to confirm whether the mandate was successfully set up against the customer's bank account. However, for mandate requests initiated after 6:00PM UTC, an additional day, totalling 4 working days, is necessary for confirmation. Please refer to the diagrams below for a visual explanation:

Before 6:00pm UTC

If your mandate request is generated before 6:00pm UTC, it will be forwarded to the Bacs scheme on the same day.

After 6:00pm UTC

For mandate requests post 6:00pm UTC, they will be sent to the Bacs scheme the subsequent day, resulting in an additional day to confirm its status.

This timeline assumes that the mandate request is sent on a working day. If the request is received on a non-working day, such as a weekend or bank holiday, it will be carried forward and transmitted to Bacs on the next available working day.

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Note

Mandates initially reside in a pending status. They will either transition to an active status or a rejected status as part the creation process. Once a mandate is active, it won't shift to rejected. These diagrams simply illustrate the successful and unsuccessful paths of mandate creation.