Collection Statuses

Overview

Direct Debit Collections can be in the following statuses:

StatusDescription
DeclinedThe bank has declined the Direct Debit collection. The reason_code and reason_description values will offer insight into the cause of this decline.
PendingThe Direct Debit Collection has been generated within Acquired's systems but has not yet been forwarded to the schemes.
SuccessThe processing of the collection has been completed.
SubmittedThe Direct Debit collection has been sent to Bacs and will be processed successfully within 2 working days.

In Direct Debit, it's assumed that all collections are successful unless reported otherwise. Therefore, collections initially move from pending to submitted and success status. If a payment fails, the status will be updated to declined afterward.