Collection Statuses

Overview

Direct Debit Collections can be in the following statuses:

Status	Description
Cancelled	The Direct Debit collection attempt has been cancelled.
Declined	The bank has declined the Direct Debit collection. The `reason_code` and `reason_description` values will offer insight into the cause of this decline.
Pending	The Direct Debit Collection has been generated within Acquired's systems but has not yet been forwarded to the schemes.
Success	The processing of the collection has been completed.
Submitted	The Direct Debit collection has been sent to Bacs and will be processed successfully within 2 working days.
Settled	The funds for this Direct Debit collection have been received into your Acquired.com settlement account. (This status is only applicable for customers using Acquired-held accounts, where Acquired.com receives and settles the funds on your behalf.)

In Direct Debit, it's assumed that all collections are successful unless reported otherwise. Therefore, collections initially move from pending to submitted and success status. If a payment fails, the status will be updated to declined afterward.