Mandate Statuses

Mandates created with Acquired.com can be in the following statuses:

Status	Description
Pending	The merchant has created the mandate but it has not yet been processed through the mandate timeline.
Active	A mandate has been successfully created against the customer's bank account.
Rejected	A mandate has been rejected by the customer's bank. The BRAUDDIS file is received and Acquired sends a webhook to the merchant notifying them that the mandate has been rejected.
Cancelled	The Direct Debit mandate has been cancelled.

A mandate will remain in a pending status until its outcome is determined, at which point it will update to either active or rejected. Apart from these statuses, the only other status a mandate can hold is cancelled. Mandates can be revoked either by the merchant or by the customer through their bank.

To terminate a mandate, use the cancel a mandate endpoint. Should a customer cancel the mandate through their bank, Acquired will dispatch a mandate_cancelled webhook to inform you of this alteration. It’s crucial to effectively handle both of these scenarios.