How-to Set Up 2FA

At we are committed to keeping your data secure. That’s why we’ve made it mandatory for some users to use Two Factor Authentication. This guide provides an overview of 2FA and how to set it up for your account.

2FA allows you to add an extra layer of security to the authentication process making it harder for a hacker to gain access to your account.

Our chosen method of 2FA requires users to enter a code generated within a mobile app in addition to their email address and password. We support the use of Google and Microsoft Authenticator apps available for free on both iOS and Android.



When your 2FA gets locked, you need to contact us. Send us a message via email to [email protected] or call us on 0203 982 6580 and we will unlock your account.

Setting up 2FA

Getting set up is easy, just follow the steps below.

Step 1: Download the app

Download and install your preferred Authenticator App. Just search for Google Authenticator or Microsoft Authenticator in the App Store if you’re an Apple user, or in the Google Play Store if you’re an Android user.

Step 2: Login

Visit the login page on desktop and once you enter your email address and password you will be presented with the 2FA enrolment window, select Take me to Setup.

Step 3: Scan the QR code

Open the Authenticator app and select the '+' symbol to add a new account.This will prompt you to scan the QR code displayed on the Acquired enrolment window.

Step 4: Enter the code

Now you have added your account, verify it by entering the code that appears on your authenticator app, the code will change every 30 seconds.


That's it!

You're all set up for 2FA and may request a code each time you sign in.

Still having trouble? Please read our FAQs and watch the step-by-step video below. If you still require assistance contact [email protected].

Making 2FA mandatory for users

To enforce 2FA, merchant managers have the ability to make it mandatory for user profiles. Here's how to do it:

  1. Locate the required user and select update user.
  2. Select the 2FA Required tickbox and save your changes.

For newly added users, simply enable the 2FA Required option upon creation.


Do all users need to enrol for 2FA?

We highly recommend that everyone uses 2FA to secure their accounts, although it is only mandatory for Manager user profiles.

What is my 2FA code?

The code is a six-digit number generated in your authenticator app. After setting up your account in the app, you will see listed among any other accounts you have with the associated code changing every 30 seconds. Enter the code displayed or if there is not much time left, wait until the next code is generated and enter it instead.

Do I have to enter a code every time I login?

No, when you do enter your 2FA code you will see a box that allows the option to trust the device for 7 days. If this box is selected and you login from the same location you will not need to enter a 2FA code again for a 7 day period.

What if I get locked out?

In situations where you cannot launch your authenticator app, such as losing your mobile phone please contact [email protected].

How do I disable 2FA?

If you have a Manager user profile you cannot disable 2FA. If you are not a Manager, you can disable 2FA by logging into your account and selecting Two-Factor Authentication from the profile menu at the top right of the screen.

Do I need to enter a 2FA code for anything else?

Not right now, but we are always looking to make enhancements to our security processes so we will be in touch if 2FA is required for any other actions in the future.