Processing Transactions

Process a void

Overview

Processing a void can only take place before the transaction has been settled, (i.e. it has not been processed through the Acquiring banks batch process). This action can only be taken by the merchant on the same day that the payment request was processed (depending on when the merchants transactions get settled).

If the transaction cannot be voided because the funds have already been captured from the payment card, you can refund the payment.

How-to process a void

  1. Go to the Transactions tab.
  2. Search for the required transaction ID.
  3. You can void the transaction by either clicking on the ellipsis in the Action column and selecting Void. Or by clicking into the transaction detail and selecting the Void button.
  4. The transaction status will then be updated to Voided and a subsequent transaction_id will be generated for the voided record.

The below screenshot shows how to process a void from within the transactions detail page:


Process a refund

Overview

You can partially or fully refund any transaction with a settled status. User's with access can initiate a refund from the day after the initial payment request (when the funds have settled through the merchant's account).

How-to process a refund

  1. Go to the Transactions tab.
  2. Search for the required transaction ID.
  3. You can refund the transaction by either clicking on the ellipsis in the Action column and selecting Refund. Or by clicking into the transaction detail and selecting the Refund button.
  4. Enter the amount that you want to refund in the field. By default, the full transaction amount will be pre-populated.
  5. The transaction status will then be updated to Refunded and a subsequent transaction_id will then be generated for the refunded transaction.

The below screenshot shows how to process a refund from within the transactions detail page: