What is a Continuous Payment Authority (CPA)?
When a customer signs up for your subscription service and agrees to pay or ‘re-pay’ a certain amount on a recurring basis, they are giving you their Continuous Payment Authority (CPA) – it’s like a recurring debit on your bank account.
What happens if a customer cancels a CPA?
We are not notified before you try to collect funds if the CPA has been cancelled, therefore we have created a specific response code which will help you identify which transactions fall under this scenario.
When you receive this reason within the payment response, it is recommended that you complete the following actions:
- Contact the customer to obtain a new CPA.
- Update your internal systems to stop any further processing via this CPA.
All transactions with the
cardholder_cancellation reason are displayed in this report.
The information is conveniently displayed in the form of a list that includes details of all cancellations. This allows you to pinpoint the customers who initiated the cancellations and enables you to enhance your future processing procedures.
|The scheme that the card belongs to (Visa/Mastercard/AMEX).
|The unique ID assigned by Acquired.com for the MID.
|The company name.
|The date the transaction was processed.
|The unique reference assigned by Acquired.com for the transaction.
|Cardholder's name as provided within the transaction request.
|The last 4 digits of the card number.
|The currency that the transaction was processed in.
|The transaction amount that was collected.